Increasingly, companies are evaluating job candidates on how
well they fit their corporate culture - not just the job.
It's an important consideration, as shrinking budgets and
economic uncertainty put a squeeze on corporate environments
and demand smarter hiring practices.
Filling open positions can be a grueling, expensive and lengthy
process. According to recent research by global human resources
firm DBM, 94 percent find the average job search is taking four
to six months, with the majority seeing most job seekers taking
about five months to secure employment. And finding a new,
senior-level position in the current job market takes more than
12 months, compared to about seven months in 1998.
To manage the more extensive search process, many companies are
using personality assessments to find the right person for their
company. In fact, one third of 2,100 human resource managers
recently surveyed by the American Management Association were
incorporating personality profiling into their hiring
decision-making process.
Personality testing allows companies to go beyond first
impressions and analyze the true value of candidates' skills
and character. The goal is to determine how the combination
of the two will fit into the organization.
Considering a job candidate's characteristics can help employers
determine if that person has the right ability and adaptability
for their work environment. For example: a new hire may have
outstanding abilities, but if he doesn't have the communication
skills to work well with a team, he may not be the best
candidate. The company may be better off hiring a great
communicator with average skills that can be improved upon
with training instead.
The bottom line is: Personality assessments can help companies
hire the right employee - and retain them longer. And employee
retention saves companies money and valuable time due to lost
productivity and costs associated with recruiting and hiring.
In addition to personality testing, more businesses are relying
on the expertise of innovative firms like ASearch LLC to help
them identify the best candidates for the job and company.
ASearch is a Connecticut executive search firm that heavily
factors a potential employee's character into the recruitment
and hiring process.
In his 30 years of organizational development consulting, Bruce
Clinton has watched too many poor executive hires endanger the
success of organizations. But very few executives fail because
of their resume, says Clinton, a founding partner of ASearch.
"Most failures are due to lack of the right behavioral or
cultural fit."
If you only hire on experience, he poses, how do you deal with
the behavior and chemistry that walks in the door? "We help the
hiring authority get beyond the tip of the iceberg, which is
the resume, experience, interview and references…to find the
best fit for the organization's culture and job requirements."
ASearch takes an in-depth approach that helps its clients lower
their transaction costs. The company provides value-added
services such as a company culture analysis of the executive
team. As a result, job candidates submitted to companies will
all meet the cultural and behavioral requirements for the
position and will have third-party assessments to verify their
qualifications. Therefore, their clients generally only need
to review a few candidates to find the best match.
ASearch's process guarantees the suitability of candidates and
removes the risk of a poor fit. "Our value proposition is not
offered by all search firms," Clinton says. "As a matter of
fact, I don't know of any that do all we do."
The company's approach is evidenced by its bold slogan: "We go
beyond the search. We take the risk and doubt out of your next
critical executive hire."
ASearch is a major New England search firm that represents
decades of organizational development, executive search and
assessment experience. Following are questions and answers about
the company's background and perspective on the executive search
process. More information is available at the company's Website
at http://www.asearchllc.com.
Q: Why did you start ASearch?
A: I saw this as an opportunity to fill a gap in an under
serviced and misunderstood market of closely-held businesses.
I believe small and medium sized businesses are the key to
our economic growth and felt that this retained search
business could make a positive difference. And between my
background and that of my two partners, we had an exceptional
value to offer key executives and company owners.
Q: Tell us about your experience.
A: My background is over 30 years of organizational development
consulting to closely-held and family businesses. Prior to
this, I was owner and president of a residential real estate
business with two locations plus a new home sales division;
president and owner of a land development company; and
general partner of a limited partnership which developed
200 acres of land into a luxury subdivision of 96 lots. I
later joined the consulting company that helped me build my
real estate business when I sold it to one of my managers in
the mid-seventies.
Q: What about your partners and their experience?
A: Anthony Townley has over thirty years of staffing and
executive search experience. He conducts our searches once
the position requirements have been defined. Barry Foster
has extensive assessment knowledge and is a leader and
innovator in the business and executive coaching profession.
Barry and I procure the retained search assignments,
facilitate the development of the position requirements with
the position development team and the selection team, and
coach the integration process of the new executive.
Q: Describe the typical client you work with.
A: Closely-held companies with a sweet spot of $25-100 million
in sales. We have worked with organizations with sales of
$4 million to over $300 million. We deal mostly with the
CEO or President of the organization or the COO.
Q: Can you give us an overview of your company and its services?
A: ASearch takes the risk and doubt out of the next critical
hire an organization makes. We take an organizational
development approach to make this a reality. We help our
clients understand their culture, define the position and
the goals for the first 30, 60, 90 and next 180 days with
agreed upon evidence of goal accomplishments, required and
desired experience and education and the objective
psychometrics required for the new position based on the
understanding of the culture and position requirements. We
also make sure that the selection team understands its role
in making this new key person successful. Finally, we coach
the integration process of the new hire with reviews at the
45- and 90-day time periods. At that time, if all parties
are progressing as expected, we extend our guarantee for the
balance of the first year from the date of hire.
Q: Any additional information about your services?
A: Because we become so knowledgeable about an organization
and are able to provide so much value, we often reach the
level of trusted advisor and are asked to assist in other
organizational development type assignments. In this case,
we will do the assignment or bring in other professionals
who we have worked with to perform the services on behalf
of ASearch and the client.
Q: Have most of your clients had a negative hiring experience?
A: Yes. Almost all of our current search clients have had a poor
hire in a similar position or understand the value of getting
the right fit the first time.
Q: Can you give us an idea of how much money is lost due to
these failures?
A: It's hard to gauge the lost opportunity costs -- which are the
higher costs -- lost business, turnover of good employees,
lost production and bad comments about an organization which
means opportunities you will never get or know why. On the
tangible side, are the transaction costs, advertising, resume
culling, extensive interview time, training costs of the
wrong person once hired, lost wages and benefits, placement
fees, law suits for wrongful discharge, contractual costs,
relocation costs and contractual separation costs if the
executive is let go for any reason but cause. Minimum figures
for turnover of an executive have been four to five times the
annual salary.
Q: Why have those employees failed?
A: If you interview companies, you will find a lack of cultural
fit (chemistry) and behavior that did not allow the new hire
to perform i.e. no sense of urgency, low energy, not able to
make a decision or hold people accountable, etc.
Q: What are the challenges you see facing employers who are
trying to do it on their own?
A: Understanding the real requirements of the position and their
culture, being able to get below the surface or tip of the
iceberg to match the position requirements to the candidate,
determine what is success early on as well as long term,
integrating the new hire into the organization and working
out the rough spots - especially if the position requires
different behavior(s) than the current culture.
Q: At what point do employers give up their own attempts and
seek your help?
A: I am not sure…the need to know that there is a better way
than the traditional search firm... Otherwise they will
continue on a hit or miss proposition. I knew of one firm
that turned over a key executive position three or more
times and still did not get it right.
Q: Can you quantify the retention rate of employees who were
sourced on their own, compared to those hired using your
firm's services?
A: No, but the cost of any turnover is great …We know that if
you know how to define your culture and the position and have
objective means of measuring the culture and behaviors
required for success in this culture doing the position
requirements, with the right experience and education you
will have little chance of turning over the position. That
is why we offer an unprecedented one-year guarantee to
everyone who uses our process.
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