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| 1 |
3 Keys to Cutting Costs Through Centralized Knowledge Management
We all know the saying 'Knowledge is Power', and this still rings true today, but knowledge can also be analogous to 'Time'. Whether it be time gained, or time lost, how quickly employees can access company knowledge translates into huge amounts of time, translating into huge amounts of money. In a season where companies are forced to maintain and improve services, while often cutting budgets, time (knowledge) management can be an overlooked tool that can produce dramatic effects to the bottom line. Written by: Anne Sych Distributed: 2008-09-30 - Word Count: 850 - Viewed: 23 - Votes: 0 http://thePhantomWriters.com/free_content/db/s/centralized-knowledge-management.shtml | |
| 2 |
Government in Action: Cities Move Toward Four-Day Work Week
While we cannot know if gas prices have 'peaked' or will continue to rise, some municipalities have moved to a four-day work week in an effort to cut expenses for cities and employees alike. Facility utilities are reduced by up to 20 percent, and employees realize an immediate savings in commuting expenses when shifting to a four-day week. Written by: Anne Sych Distributed: 2008-09-09 - Word Count: 476 - Viewed: 69 - Votes: 0 http://thePhantomWriters.com/free_content/db/s/government-in-action.shtml | |
| 3 |
Municipal Localities Using 311 Systems to Provide Better Service to Citizens
All across the country, cities and counties are implementing "311 Systems" for non emergency citizen requests. Like 911 systems, 311 call centers assist citizens inside their jurisdictions and resolve issues through approved 'answers' contained in the center's 'knowledge base' repository. Written by: Anne Sych Distributed: 2008-09-03 - Word Count: 623 - Viewed: 57 - Votes: 0 http://thePhantomWriters.com/free_content/db/s/localities-using-311-systems.shtml | |
| 4 |
The Advantages of Customer Self Support in a Downturn Economy
With today's economic challenges forcing management to tighten spending, companies are looking for effective ways to sustain excellent customer service while maintaining or reducing overall expenses. Written by: Anne Sych Distributed: 2008-07-24 - Word Count: 487 - Viewed: 94 - Votes: 0 http://thePhantomWriters.com/free_content/db/s/customer-self-support.shtml | |
| 5 |
2008 Application Development Trends: 'Building for Change' To Accommodate Today's Shifting Business Conditions
Software developers and businesses alike can expect to see significant changes in the year ahead in how applications are developed. Research analysts are projecting that 2008 will reveal a shift in the conventional development process, resulting in more flexible solutions that can evolve with a company's changing needs. Written by: Anne Sych Distributed: 2008-02-06 - Word Count: 441 - Viewed: 527 - Votes: 2 - Rating: 5.00 http://thePhantomWriters.com/free_content/db/s/2008-application-development-trends.shtml | |
| 6 |
Analysts Speculate IT Tech Trends for 2008
At the recent Gartner Symposium/ITxpo held last October in Orlando, more than 6000 senior business and IT strategists from virtually all major industries gathered for the industry's largest conference to gain the latest advice on driving profits and performance with IT. Written by: Anne Sych Distributed: 2007-12-05 - Word Count: 1048 - Viewed: 244 - Votes: 0 http://thePhantomWriters.com/free_content/db/s/tech-trends-for-2008.shtml | |
| 7 |
Utilizing Service Desk Software in SOX Compliance
The Sarbanes-Oxley Act of 2002, also known as the Public Company Accounting Reform and Investor Protection Act of 2002 has brought sweeping changes to agencies and businesses since its introduction a few years ago. Commonly called 'SOX', the mandated compliance was enacted in response to a number of major corporate and accounting scandals. These scandals resulted in a decline of public trust in accounting and reporting practices. Written by: Anne Sych Distributed: 2007-10-26 - Word Count: 743 - Viewed: 243 - Votes: 0 http://thePhantomWriters.com/free_content/db/s/utilizing-service-desk-software.shtml | |
| 8 |
Need Support? Phone Home! Employers Paying Call Center Service Reps To Work From Home!
In the U.S today millions of employees work from home part-time or full-time, either on a regular basis or occasionally. This increasingly popular trend of telecommuting has migrated into the world of customer support. The CSR (customer service representative) you are calling may not be in a busy corporate call center, but in her home, miles away from company operations. Written by: Anne Sych Distributed: 2007-03-09 - Word Count: 418 - Viewed: 425 - Votes: 2 - Rating: 2.50 http://thePhantomWriters.com/free_content/db/s/call-center-service-reps.shtml | |
| 9 |
Trends in SaaS - What the experts are saying!
With budgets restraints and growing demands on IT personnel, many companies are choosing the course of Software as a Service (SaaS) as an alternative to expensive software purchases. Written by: Anne Sych Distributed: 2007-02-15 - Word Count: 483 - Viewed: 646 - Votes: 1 - Rating: 0.00 http://thePhantomWriters.com/free_content/db/s/trends-in-saas.shtml | |
| 10 |
On Demand is in Demand | The Growing Trend Towards SaaS
Traditionally, most companies have a process they go through to purchase their application software. Vendors are researched, long lists are made, demos and trials are held, and eventually, selections are finalized. Once the new software is delivered, IT personnel must install the application and then the software is deployed to employees for use. Written by: Anne Sych Distributed: 2007-01-18 - Word Count: 413 - Viewed: 511 - Votes: 2 - Rating: 1.50 http://thePhantomWriters.com/free_content/db/s/growing-trend-saas.shtml | |
| 11 |
ITIL 101: Understanding the Basics
In the world of IT management, ITIL is the buzzword being heard around the globe. So what is ITIL and how does it affect your organization? Let's take a closer look! Written by: Anne Sych Distributed: 2007-01-11 - Word Count: 488 - Viewed: 876 - Votes: 3 - Rating: 3.00 http://thePhantomWriters.com/free_content/db/s/itil-understanding-the-basics.shtml | |
| 12 |
It's Almost 2007 - Do You Know Where Your IT Assets Are?
With the enormous increase in technology, companies large and small are accumulating more and more IT equipment. Keeping track of PCs, laptops, PDAs, printers, network equipment, software (the list goes on) can be a challenge. Assets move locations, get reassigned to other people, get replaced, etc. Management wants reports about asset allocation, usage and service history. Written by: Anne Sych Distributed: 2006-11-29 - Word Count: 426 - Viewed: 573 - Votes: 3 - Rating: 2.66 http://thePhantomWriters.com/free_content/db/s/where-it-assets-are.shtml | |
| 13 |
Authentication And Microsoft Active Directory - Integrate Your Applications To Join Together
In a perfect world organizations would have a single application that fulfills all of their business needs, sadly this is not possible. While it is a desirable goal to have as much integrated functionality within a single application as possible, even large, very expensive enterprise systems rarely address every need in the desired way. As a result, organizations must consider supplementary applications to address these specific needs. Written by: Anne Sych Distributed: 2006-11-15 - Word Count: 531 - Viewed: 181 - Votes: 0 http://thePhantomWriters.com/free_content/db/s/authentication-and-microsoft-active-directory.shtml | |
| 14 |
Speed Business Processes with Workflow Automation
Does your business manage routine tasks that follow a prescribed cycle? If so, then you are practicing workflow management. In 1996, the Workflow Management Coalition defined workflow as... Written by: Anne Sych Distributed: 2006-10-04 - Word Count: 370 - Viewed: 548 - Votes: 3 - Rating: 1.00 http://thePhantomWriters.com/free_content/db/s/workflow-automation.shtml | |
| 15 |
Save Time - Boost Productivity with Knowledge Base Software
Even in an era often referred to as the "Information Age" keeping track of information can be a daunting task. Companies are moving away from traditional paper documentation for internal policies, references and documentation. We are also seeing a growing trend for companies to provide their customers access to information with online self help tools. Organizing your information for easy retrieval is essential to be competitive in this marketplace. Written by: Anne Sych Distributed: 2006-08-22 - Word Count: 358 - Viewed: 515 - Votes: 4 - Rating: 3.00 http://thePhantomWriters.com/free_content/db/s/boost-productivity-with-knowledge-bases.shtml | |
| 16 |
Managing Your Support Department through Seasons of High Employee Turnover
Even in the best run companies, support departments have the reputation for high employee turnover rates. Written by: Anne Sych Distributed: 2006-05-24 - Word Count: 334 - Viewed: 787 - Votes: 4 - Rating: 3.25 http://thePhantomWriters.com/free_content/db/s/manage-support-with-high-turnover.shtml | |
| 17 |
Implementing Online Web Support with Knowledge Base Software
Whether you are managing staffing or simply attempting to keep up with increasing support demands, online Web support is proving to be a useful cost cutting avenue for resolving customer support issues. Written by: Anne Sych Distributed: 2006-04-27 http://thePhantomWriters.com/free_content/d/s/implementing-online-web-support.shtml | |
| 18 |
Knowledge Base And Help Desk Unite For Customer Self Support
Effectively managing customer support demands is a key element in successful business operations, and with call loads steadily increasing, more and more companies are turning to Customer Self Support solutions. Written by: Anne Sych Distributed: 2006-04-07 http://thePhantomWriters.com/free_content/d/s/managing-support-services.shtml | |
| 19 |
Help Desk Software: Improve Efficiency And Customer Satisfaction
In today's fast paced business scenario managing customer's requests has become more and more complicated. Call volumes and customer expectations are high and may exceed what staff can effectively respond to. Written by: Anne Sych Distributed: 2006-04-04 http://thePhantomWriters.com/free_content/d/s/help-desk-customer-service.shtml | |
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